Customer Success Specialist

  • Provided customer support via website chat, email and on-phone for online meal delivery service.
  • Sent monthly invoices, receipts and cheques to customers, restaurant vendors and other large corporate clients, applying discounts wherever necessary.
  • Executed company Corporate Ordering Program, sectioning off individual accounts and negotiating custom menus.
  • Implemented a site-wide discount in collaboration with marketing team to generate a $30K increase in revenue through online newsletters and social media promotion.
  • Optimized website pages to offer various upsell promotions, combos, and options while customer is shopping.