Sunga Joshua

Joshua Sunga

eCommerce & Marketing

Name:Sunga Joshua
Date of birth:
Address:Vancouver, British Columbia, Canada
Phone:
Email:info@joshuasunga.com
A capable and detail-oriented project manager able to handle multiple deliverables with tight deadlines, I am an eCommerce and digital professional with three years of experience in both start-up and corporate environments.

Professionally, I am most satisfied when I give customers what they want. I want to give customers an experience that is consistent, quick and easy. Thank you for visiting my website. Please don't hesitate to reach out and say hi!

Education

2016-present

1. Associate Certificate in Marketing Communications

British Columbia Institute of Technology
Vancouver BC
  • Essentials of Marketing
  • Digital Marketing
  • Social Media Marketing
  • Marketing Communications Essentials
  • Public Relations
  • Promotional Strategies
2016-2016

2. Certificate in Digital Marketing

RED Academy
Vancouver BC
  • SEO, Google Analytics, Google AdWords, Hootsuite, Facebook Advertising.
  • Worked with a team to audit the digital marketing strategy of RBC GranFondo Whistler and made recommendations regarding the event’s digital advertising strategy and SEO.
2008-2013

3. Bachelor of Arts, Political Science

University of British Columbia
Vancouver BC
  • NUS-UBC Exchange Award, 2013
  • One World International Scholarship, 2012
  • UBC President’s Entrance Scholarship, 2008

Experience

2017-present

1. Team Lead & eCommerce Business Coordinator

Best Buy Canada
Burnaby BC
  • Increased Q1 revenue by $400K by setting up a discount coupon for use sitewide to meet budget goals.
  • Improved processes by leading weekly team meetings to discuss improvements and backlog.
  • Created training guide for new hires by reviewing responsibilities to facilitate quick onboarding.
  • Led project & digital merchandising execution of Black Friday, Cyber Monday and Boxing Day events by coordinating with multiple stakeholders, managed schedules to deliver a seamless online experience.
  • Optimize internal search engine based on data from Adobe Analytics to ensure product findability.
  • Wrote customer facing copy for online promotions consistent with digital brand guidelines.
  • Led and coordinated the digital merchandising team consisting of five members.
2016-2017

2. Senior eCommerce Business Administrator

Best Buy Canada
Burnaby BC
  • Drove QA of promotions resulting in no issues for Black Friday, Cyber Monday and Boxing Day.
  • Coordinated with vendor for email marketing for the Gaming category.
  • Worked with stakeholders to improve website update processes for the Wireless category.
2015-2016

3. Customer Success Specialist

Lazymeal
Vancouver BC
  • Coordinated online promotions with vendors to make over $30K in revenue.
  • Perform QA of online discount promotions and newly added vendor pages.
  • Ensured restaurant findability by managing cuisine, dietary restriction, and meal type tags for restaurants and each food item listed on site.
  • Created upsell opportunities for restaurant pages by giving customers on-page product recommendations.
  • Provided customer support for customers, corporate clients, and vendors.
2013-2014

4. Internship Program Director

AIESEC Mongolia
Ulaanbaatar, Mongolia
  • Delivered sales, HR management, and recruitment training to 50+ volunteer student members.
  • Created information wikis on exchange, recruitment, and placement management of interns.
  • Promoted and sold Global Internship Program to local schools and businesses.
  • Recruited and placed five foreign graduates from the Philippines, Indonesia, Mexico, and China on internship placements with local businesses and schools.
  • Managed recruitment promotional events, including info sessions on-campus and programming for a major recruitment event which attracted 70 attendees.
  • Managed the recruitment and placement of six students on volunteer internships in India, Tunisia, Taiwan, and Poland.