Sunga Joshua

Joshua Sunga

eCommerce & Marketing

Name:Sunga Joshua
Date of birth:
Address:Vancouver, British Columbia
Phone:
Email:info@joshuasunga.com
A capable and detail-oriented project manager able to handle multiple deliverables with tight deadlines, I am an eCommerce and digital professional with three years of experience in both start-up and corporate environments.

Professionally, I am most satisfied when I give customers what they want. I want to give customers an experience that is consistent, quick and easy. Thank you for visiting my website. Please don't hesitate to reach out and say hi!

Education

2016-present

1. Associate Certificate in Marketing Communications

British Columbia Institute of Technology
Vancouver BC
  • Essentials of Marketing
  • Digital Marketing
  • Social Media Marketing
  • Marketing Communications Essentials
  • Public Relations
  • Promotional Strategies
2016-2016

2. Certificate in Digital Marketing

RED Academy
Vancouver BC
  • SEO, Google Analytics, Google AdWords, Hootsuite, Facebook Advertising.
  • Worked with a team to audit the digital marketing strategy of RBC GranFondo Whistler and made recommendations regarding the event’s digital advertising strategy and SEO.
2008-2013

3. Bachelor of Arts, Political Science

University of British Columbia
Vancouver BC
  • NUS-UBC Exchange Award, 2013
  • One World International Scholarship, 2012
  • UBC President’s Entrance Scholarship, 2008

Experience

2016-present

1. eCommerce Business Coordinator

Best Buy Canada
Burnaby BC
  • Maintains company website, publishing featured offers, discounts, events, and sales while optimizing pages to enhance customer experience.
  • Coordinates and collaborates with various stakeholders to ensure website copy and content are consistent with specified brand marketing, established price points, and latest offers.
  • Updates website content management system on a weekly basis according to company promotion plan, entering and trialing stakeholder data onto website staging environment to proof and test optimal customer experience while ensuring content will be published in time for sales, promotions, or events.
  • Leads cross-functional team through Black Friday, Cyber Monday, and Boxing Day events, coordinating sales offers from stakeholders into the respective category pages while negotiating with and scheduling eCommerce business coordinators to generate an on-call support system throughout the event days. Liaises with stakeholders and support team to flag and resolve support issues during these events.
  • Assesses website analytics using Adobe Analytics software, tracking discount redemption rate, click through rate, and conversion rate for vendor funded website elements. Optimizes internal search engine systems based on customer search analytics.
  • Regularly improves processes, identifying problems and areas of improvement in team work flow and develops more efficient work processes as needed.
2015-2016

2. Customer Success Specialist

Lazymeal
Vancouver BC
  • Provided customer support via website chat, email and on-phone for online meal delivery service.
  • Sent monthly invoices, receipts and cheques to customers, restaurant vendors and other large corporate clients, applying discounts wherever necessary.
  • Executed company Corporate Ordering Program, sectioning off individual accounts and negotiating custom menus.
  • Implemented a site-wide discount in collaboration with marketing team to generate a $30K increase in revenue through online newsletters and social media promotion.
  • Optimized website pages to offer various upsell promotions, combos, and options while customer is shopping.
2013-2014

3. Internship Program Director

AIESEC Mongolia
Ulaanbaatar, Mongolia
  • Delivered sales, HR management, and recruitment training to 50+ volunteer student members.
  • Created information wikis on exchange, recruitment, and placement management of interns.
  • Promoted and sold Global Internship Program to local schools and businesses.
  • Recruited and placed five foreign graduates from the Philippines, Indonesia, Mexico, and China on internship placements with local businesses and schools.
  • Managed recruitment promotional events, including info sessions on-campus and programming for a major recruitment event which attracted 70 attendees.
  • Managed the recruitment and placement of six students on volunteer internships in India, Tunisia, Taiwan, and Poland.